PENERAPAN SERVICE QUALITY PADA PRODUK TABUNGAN WADI’AH MULTIGUNA DI BANK PEMBIAYAAN RAKYAT SYARIAH

Rukmiyatus  Solehah; Mansur Mansur; Marsam Marsam

Authors

Rukmiyatus Solehah IAI Miftahul Ulum Pamekasan
Mansur Mansur IAI Miftahul Ulum Pamekasan
Marsam Marsam IAI Miftahul Ulum Pamekasan

Keywords:

Implementation, Quality of Service, Wadiah Savings.

Abstract

The quality of service and also its application to the multipurpose wadi'ah savings product at PT BPRS Sarana Prima Mandiri (SPM) at the Pamekasan head office, is in great demand by customers because the service quality is very good. You can pick them up from your house without depositing them yourself, there is a mobile cash car that can be transferred directly to that place. So customer interest is not only seen from the service but also the product, such as multipurpose wadi'ah savings (deposits) which can be retrieved at any time.

References

Ababil, R., Muhtadi, R., & Ratnasari, R. T. (2017). Model Optimalisasi Integrasi Pendidikan Ekonomi Syariah Pada Pondok Pesantren Di Madura. Ulumuna: Jurnal Studi Keislaman, 3(1), 45-60.

Herry, E., Permana, P. Y. E., Aji, W. B., & Muhtadi, R. (2019). Total Quality Management Development and Sharia Governance Efforts in Sharia Micro Financial Institutions to Improve Market Share. IJIEEB International Journal of Integrated Education, Engineering and Business eISSN 2615-1596 pISSN 2615-2312, 2(1), 27-35.

Ihsan, F. M., Permana, P. Y. E., Arifin, N. R., & Muhtadi, R. (2020). Islamic Boarding Schools Toward the Industrial Revolution 4.0; Opportunities and Challenges. FIKROTUNA, 11(01).

Ikbal, (2020) Kasi Funding Bank BPRS Sarana Prima Mandiri (SPM)Pamekasan, wawancara langsung.

Mansur, Mansur. “BANK SYARIAH: Antara Labelisasi Dan Pemberdayaan Ekonomi Masyarakat.” Ulumuna: Jurnal Studi Keislaman 4, no. 1 (2018): 54–70.

Moleong, Lexy J, and Tjun Surjaman. Metodologi Penelitian Kualitatif. Penerbit PT Remaja Rosdakarya, 1991.

Muhtadi, R. (2012). Sinergisme Baitul Maal wa tamwil (BMT) dengan badan usaha milik desa (BUMDES) sebagai alternatif penguatan UMKM Masyarakat Pedesaan di Madura. Jurnal Sains Ekonomi Islam Pascasarjana Universitas Airlangga.

Muslikhin, Muslikhin, Risma Ayu Kinanti, Ridan Muhtadi, and Moh Fudholi. “PEMERIKSAAN EMPIRIS PADA PENGARUH KINERJA SOSIAL TERHADAP PROFITABILITAS DI BANK SYARIAH.” Ulumuna: Jurnal Studi Keislaman 6, no. 1 (2020): 72–84.

Nila, F., Utama, R. W. A., Mawardi, I., Fudholi, M., & Muhtadi, R. (2019). Sharia Local Funding (Salaf Card): Innovation On Smes Funding Using Islamic Boarding School Venture Capital. Jurnal Ekonomi Islam, 10(1), 38-48.

Pertiwi, R. S., Herianingrum, S., Muhtadi, R., & Muhammad, M. (2020). Analisis Perkembangan Praktik Baitul Maal Pada Masa Daulah Islamiyah Dan Dalam Konteks Di Indonesia. Ulumuna: Jurnal Studi Keislaman, 6(1), 53-71.

Prof. Dr. H. Abu Azam, (2019) “Fikih Muamalah Kontemporer”, Depok: PT. Rajagrafindo Persada.

Sari, Linda, Ridan Muhtadi, and Mansur Mansur. "Analisis Manajemen Sumber Daya Insani Pada Bank Pembiayaan Rakyat Syariah." Ar-Ribhu: Jurnal Manajemen Dan Keuangan Syariah 1, no. 2 (2020): 158-172.

Subaida, Subaida, Mansur Mansur, and Ridan Muhtadi. "Strategi Keandalan Pelayanan Pada Pt. Bprs Sarana Prima Mandiri." Ar-Ribhu: Jurnal Manajemen dan Keuangan Syariah 1, no. 2 (2020): 265-274.

Supeno, Wangsit. “Implementasi Kualitas Pelayanan Di Era Disrupsi Pada PD BPR Bank Jombang Jawa Timur.” Widya Cipta: Jurnal Sekretari Dan Manajemen 2, no. 2 (2018): 255–62.